Complaints

We want to put things right. Here is who to contact, depending on what went wrong.

A problem with a booking

Bookings are made with the provider, such as the car park, lounge or hotel company, or the airport itself, so they handle changes, refunds and service problems. Please contact them first, using the details in your booking confirmation. If you cannot reach them, tell us which provider and airport it was and we will point you to the right contact.

A problem with AirportHero

If information on our site was wrong, a link did not work, or you are unhappy with how we have treated you, email contact@airporthero.co.uk with:

• the page or airport concerned,
• what happened, and when,
• what you would like us to do.

We will acknowledge your complaint within 2 working days and aim to give you a full reply within 14 days. If we need longer, we will tell you why and when to expect it.

If you are still unhappy

• For consumer advice, contact the Citizens Advice consumer helpline (citizensadvice.org.uk, or Consumer Advice Scotland in Scotland).
• For a complaint about how we handle your personal data, contact the Information Commissioner’s Office at ico.org.uk. Our privacy policy explains your rights.
• For a complaint about our advertising or claims, contact the Advertising Standards Authority at asa.org.uk.

AirportHero is run by Vossa Group Ltd, company number 17282144, registered office Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom.